Project
I joined a newly formed team tasked with developing a healthcare service for an entire state, covering patients, healthcare providers, and other key stakeholders, like guardians of patients. The service, still in development and part of a Request for Proposal (RFP), aims to consolidate healthcare information and empower patients with greater control over their data. This could potentially drive improvements in insurance practices and standards for data sharing in the healthcare industry.
Challenges
The main challenges included translating the RFP into actionable design features, ensuring that the current design met all needs and requirements, and identifying any gaps needing additional features. We also had to determine which features needed to be in the MVP, vs whch ones could happen at a later date. We also had to determine the optimal timing for involving subject matter experts and address the complex needs of a diverse group of stakeholder, which extended beyond patients and providers.
Role
My role encompassed desiging the patient-facing aspects of the service for both mobile and web platforms. This included conducting early competitive analysis alongside our UX Design Intern and creating detailed user workflows for various patient personas. My design approach included extensive use of user workflows for the different types of personas. This ensured a unified application experience for all users, albeit with tailored information access within the navigation interface. Part of my responsibility was also to revamp the onboarding screens for consistency, keeping in mind HIPAA regulations, and the need for uniform fonts, colors, sizing, and design elements.
Process
A user journey map for the patient’s “golden or happy path”
Our process began with understanding the RFP requirements and mapping out the necessary features in Figma. We utilized user journey maps for both patients and providers, along with workflows for all stakeholders, to determine the required service features. These maps also doubled as basic wireframes, aiding the early design stages. Interactive prototypes were crucial for identifying inconsistencies and refining the information architecture, allowing for efficient navigation through the service from a user’s perspective.
Learnings & Future
Future projects of this scale should involve more input from subject matter experts and end-users early on, to guide design decisions. The need for early integration with developers became clear, as later adjustments to accommodate a specific design library led to significant rework. Improved communication with the development team is essential to avoid misunderstandings regarding design implementation and to ensure usability concerns are factored in from the start.
Outcome
The project resulted in a comprehensive set of Figma screens, forming a robust system and component library. However, the transition to a different design library mid-project posed challenges. Going forward, the focus should be on user testing and expert reviews to refine the design for intuitiveness, identify potential issues, and gather feedback for further improvement.
Patient Screens for Mobile
Patient Screens for Desktop